Privacy Policy

1. Introduction

Welcome to Call Organiser ("we", "our", "us"). We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web dashboard.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password when you register.
• Organization Details: Business name, employee details when setting up teams.
• Payment Information: Billing details processed securely through our payment partners.

2.2 Information Collected Automatically

• Call Metadata: Phone numbers, call timestamps, duration, and call type (incoming/outgoing/missed).
• Call Recordings: Audio files of phone calls (only when recording is enabled and permitted by law).
• Device Information: Device model, OS version, app version, and unique device identifiers.
• Usage Data: Features used, pages visited, and interaction patterns.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To sync call data and recordings between devices and the cloud.
• To generate reports and analytics for your organization.
• To send important notifications about your account or service updates.
• To process payments and manage subscriptions.
• To provide customer support.

4. Data Storage and Security

Your data is stored on secure cloud servers with industry-standard encryption:

• Encryption in Transit: All data transmitted uses TLS/SSL encryption.
• Encryption at Rest: Stored data is encrypted using AES-256.
• Access Controls: Only authorized personnel can access your data.
• Regular Backups: Data is backed up regularly to prevent loss.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, payment processors, and analytics tools.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In case of merger, acquisition, or sale of assets.

6. Your Rights

You have the right to:

• Access and download your personal data.
• Correct inaccurate information.
• Delete your account and associated data.
• Opt-out of marketing communications.
• Export your data in a portable format.

7. Call Recording Compliance

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can delete your data at any time through the dashboard. Upon account deletion, we remove your data within 30 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: